Privacy Policy

This Privacy Policy explains how Adleo Ltd. trading as Nest by Adleo (“we”, “us”, “our”) collect, use, protect, and share your personal data when you use our websites, applications, and services (“Services”). We are committed to safeguarding your privacy and ensuring compliance with the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR), and other relevant legislation.

Effective Date: 20 May 2025
Last Updated: 20 May 2025

1. Who We Are

Adleo Ltd., 4 Riverview, Walnut Tree Close, Guildford, Surrey, GU1 4UX.

Email: sayhi@adleorelo.com

2. Scope

This policy applies to:

3. What Data We Collect

Personal Data Provided by You:

Depending on your interaction, we may collect:

  • Name, job title

  • Email address, phone number

  • Demographic information (postcode, preferences, interests)

  • Account registration details (usernames, passwords)

  • Household income, adverse credit history (for property viewings)

  • Other information relevant to customer surveys, offers, or support

Application Data:

If you use our applications, we may collect:

  • Geolocation data (with your permission)

  • Device and usage data (IP address, browser/device type, operating system, language, referring URLs, device identifiers, usage patterns)

Automatically Collected Data:

We automatically gather technical and usage data, including:

  • Log and usage data (pages viewed, actions taken, timestamps)

  • Device data (hardware model, operating system, browser, carrier, system configuration)

  • Cookies and similar tracking technologies

Sensitive Data:

We do not process special category (sensitive) data.

4. How We Use Your Data

We use your personal data to:

  • Facilitate account creation, authentication, and management

  • Deliver and improve our Services

  • Respond to inquiries and provide customer support

  • Fulfil and manage orders, payments, and viewings

  • Enable user-to-user communications (e.g., between tenants and landlords)

  • Send promotional emails and marketing communications (with your consent)

  • Conduct market research and customise the website to your interests

  • Ensure security, prevent fraud, and comply with legal obligations

5. Legal Basis for Processing

We process your data under the following legal bases:

  • Consent: When you have given explicit permission (e.g., for marketing). You may withdraw consent at any time by contacting us.

  • Contractual necessity: To provide Services you request or to take steps at your request before entering into a contract.

  • Legal obligation: To comply with laws and regulations (e.g., anti-money laundering, right to rent checks).

  • Legitimate interests: For analytics, service improvement, and security, provided these interests are not overridden by your rights.

  • Vital interests: To protect your safety or that of others in emergency situations.

6. Sharing Your Data

We may share your data with:

  • Letting agents and landlords: To facilitate property viewings and tenancy arrangements (only as necessary and with your active involvement).

  • Trusted third-party service providers: For hosting, analytics, communications, and customer support; these providers are contractually bound to protect your data.

  • Business transfers: In the event of mergers, acquisitions, or asset sales.

  • Legal authorities: If required by law or to protect vital interests.

  • Google Maps Platform APIs: For location-based features, if you grant permission.

We do not sell your personal data to third parties for marketing purposes.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, it will be deleted or anonymised. If deletion is not possible (e.g., backup archives), data will be securely stored and isolated from further processing until deletion is feasible.

8. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Similar Technologies

We use cookies to:

  • Analyse website traffic and usage patterns

  • Improve website functionality and user experience

  • Remember your preferences

You can accept or decline cookies through your browser settings. Declining cookies may affect your ability to use certain features of our Services.

10. Links to Other Websites

Our websites may contain links to external sites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any information.

11. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Data portability (where applicable)

  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at sayhi@adleorelo.com. We will respond in accordance with applicable data protection laws.

If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

12. Children’s Privacy

We do not knowingly collect or process data from children under 18. If we become aware of such data, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

13. How to Contact Us

  • Adleo Relocation: Email us at sayhi@adleorelo.com, or write to us as 4 Riverview, Walnut Tree Close, Guildford, Surrey, GU1 4UX.

14. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and, where appropriate, notified to you by email. Please review this policy regularly to stay informed of any updates.